Privacy Policy Page

1. Introduction

a. We at Pinbust Eshop (“We”, “Us”, “Our” or “Pinbust Enterprises Private Limited”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy explains our practices with regard to the collection, handling, storing, disclosing and otherwise using any information that we collect from you, directly or indirectly (“Information”), including Personal Information and SPD and describes your rights to access, correct, or restrict our use of your personal data.

b. In pursuance of our obligation under Section 43A of the Information Technology Act, 2000 and Rule 4 of the Information Technology Rules, 2011 (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, we present this Privacy Policy to all Users who may use any of our Services.

c. This Information is obtained by Pinbust Enterprises Private Limited and its Affiliates in relation to our services offered on our Website and Mobile Applications.

d. This Privacy Policy is concerned with Information relating to the Services and therefore should be read along with the Terms of Use available on https://pinbust.in/. The Terms of Use constitute the contract that allows you to access the Website and avail any of the Services offered by Us.

e. By accessing and/or using the Website and/or Services that we offer, you accept the terms of this Privacy Policy. If you do not agree with any or all of the contents of this Privacy Policy, please do not access and/or use the Services. Users who subscribe to Our Services must attain the age of majority under applicable laws in their respective jurisdiction. Individuals below the age of majority may use the Services only under the supervision and approval of their parents and/or legal guardians.

f. We request you to review this Privacy Policy from time to time. If you continue to use the Services after any amendments to this Privacy Policy, we will reasonably infer this as your acceptance of such revised Privacy Policy. Pinbust Enterprises Private Limited retains the right at any time to deny or suspend access to all or any part of the Services to anyone who is reasonably believed to have violated any provision of this Privacy Policy.

g. Words capitalized in this Privacy Policy but not separately defined shall have the meanings ascribed to such words in the Terms of Use.

h. Please note that “We”, “Us”, “Our”, “User”, “You”, and “Your” are not case-sensitive and even when not capitalized shall have the meanings attributed above.

2. Definitions

a. “Personal Information” shall mean any Information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person, including but not limited to contact number, residential address, driving license, gender and other such details required for availing Our Services.

b. “SPD” or “Sensitive Personal Data” shall have the meaning assigned under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) and includes any analogous meaning under applicable laws.

3. How to Contact Us

a. We have a customer support team that addresses grievances through email and voice calls. Users can reach out to us at info@pinbust.in.

b. For data related issues, users may contact our IT Head/Security Officer at info@pinbust.in.

c. Users may also contact our Grievance Officer for any grievance related to content, features, offers, subscriptions and/or payment related queries at info@pinbust.in/pinbustau@gmail.com.

4. Information Collected from You

a. Personal Information

i. Your contact details including your name, email address and contact phone number.

ii. Details regarding conversations we have had with you.

iii. Information relevant to matters we conduct on behalf of our clients.

iv. Other information relevant to you that we may require from time to time.

b. Non-Personal Information

You can access Our Website without disclosing any Personal Information, although the Services, in whole or part, may require you to provide such Information. If you choose not to use Our Services, the only Information collected will be Information that cannot be used to identify You (“Non-Personal Information”). Such Information may include the last web pages visited by You.

c. Anonymized Information

We collect anonymous Information from You when you access Our Website to monitor traffic and fix bugs. This may include web requests, data sent in response to such requests, internet protocol addresses, browser type, browser language and timestamps.

d. SPD

We also collect SPD through our Website or through third-party platforms hosted by us when you create an Account for any Services. This Information may include your name, billing address, email address, contact number, tax identification numbers and login credentials. We may also collect your bank account Information. However, we do not store financial Information on our servers and all payments are processed through third-party payment gateway providers.

5. Information We Collect Automatically

a. Your Device Information

We may collect log Information, hardware model, operating system version, unique device identifiers, IP address, geographical location Information and usage Information.

b. Aggregated Information

We may use cookies and web beacons to collect Information such as URLs visited, browsing Information, IP addresses and interaction details with the Website. This Information is analyzed on an aggregated basis to provide efficient Services.

6. Information We Collect from Third Parties

a. We may receive your Information when you access or log in to a third-party site such as Facebook or WhatsApp through our Website or when you respond to our advertisements on such platforms.

b. We may enter into arrangements with third parties to serve advertisements on our behalf across the internet including Google, Facebook, Instagram and LinkedIn. These third parties may collect Information regarding your visits and interactions with Our Website and similar websites for targeted advertising purposes.

c. Such third parties are not permitted by Pinbust Enterprises Private Limited to sell or share your Personal Information. In case of any unauthorized sale or sharing, our liability shall be limited to providing reasonable assistance to you in taking action against such third parties.

7. Purpose / Use of Information

a. Operate, Maintain and Improve Our Website

We may use Information collected from You to improve features on Our Website and Services and to provide a customized shopping experience.

b. Communication

We may use the Information to respond to your queries and send updates regarding new Services or Products through email, SMS, phone calls or any other medium. By providing your contact details, you consent to receiving such communications.

c. Security and Quality Control

We may use the Information to troubleshoot issues, secure the Services, prevent fraud and monitor misuse of the Website and Services.

d. Marketing and Promotional Activities

To the extent that any Personal Information contains your images, you grant Pinbust Enterprises Private Limited a limited, non-exclusive right to use and display such images and likeness for marketing and promotional purposes.

e. Compliance with Legal Obligations

We may use the Information for responding to court orders, investigations, legal proceedings or as otherwise required under applicable law.

8. Disclosure of Information

a. Users’ data may be used by the marketing team for promotional communications.

b. User Account Information and SPD may be used by the customer support team.

c. Transaction data may be accessed by the finance team.

d. Statistics and analytics teams may access user interaction data.

e. IT teams may access IP address and location data.

f. Third-party SaaS providers may access necessary Information for providing Services.

g. Third-party payment gateways may access financial details necessary for payment processing.

h. Information may be disclosed for legal compliance and fraud prevention purposes.

i. We may disclose Information to third parties with your consent.

9. Third-Party Service Providers

a. We may share your Information with third-party service providers who perform Services on our behalf.

b. We may use third-party platforms such as Amazon Web Services, Typeform or Google Forms for collection and storage of Information.

c. Any Personal Information voluntarily displayed by you on the Website may be used by third parties for unsolicited purposes.

d. Third parties are required to handle Personal Information confidentially and maintain adequate security standards.

10. Information Storage

a. We and our third-party service providers retain your Information only for as long as necessary for the purposes stated in this Privacy Policy.

b. Information may be stored on our servers as well as servers of third-party companies engaged by us.

11. Cookies

a. Cookies are small pieces of Information saved by your browser on your device while accessing the Website or Services.

b. We may use cookies to understand user behavior and improve user experience.

c. Cookies used by us do not retain your Personal Information.

12. Your Rights

a. You may choose not to provide certain Information, although it may limit your ability to use certain Services.

b. You have the right to access, rectify, modify or delete your Personal Information and/or SPD.

c. Requests may be raised through our customer support or grievance officer.

d. We shall process such requests within 30 days from the date of receipt.

e. You may withdraw consent for marketing communications at any time by contacting us.

13. Security of Your Information

a. We and our third-party partners implement technical and organizational security measures to protect your Information.

b. We have appointed Data Protection Officers to safeguard user Information.

c. We conduct periodic Data Protection Impact Assessments and Compliance Reviews.

d. All Information transmitted to us is encrypted using Secure Socket Layer (SSL) technology.

e. We do not request debit card, credit card or PIN details through unsecured communication channels.

f. Payment-related Information is collected and retained by authorized third-party payment platforms.

14. Deletion of Data

a. Users may request deletion of their personal data through the “Other Details” tab in the “My Account” section after logging into their account.

b. Upon receiving and confirming such requests, Pinbust Enterprises Private Limited will delete the requested Information from its records unless retention is required under applicable laws.

c. Deletion of Information may result in discontinuation of Services for which the Information was originally collected.

15. Data Retention Policy

a. We retain Information only for the period necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

b. Personal Information may be retained as long as your account remains active.

c. Usage data may be retained for a period ranging from 7 to 21 days for analysis and service improvement.

d. Information no longer required shall be securely deleted or anonymized.

16. Disclaimer

a. We cannot guarantee that all private communications and Personal Information will never be disclosed in ways not described in this Privacy Policy.

b. Although we are committed to protecting your privacy, you acknowledge and agree that you use the Website and Services at your own risk.

c. Users assume all responsibility and risk associated with use of the Website, Services and the internet generally.

17. Grievance Mechanism

a. Users may contact our Data Protection Officer regarding any grievance related to this Privacy Policy.

b. Users may write to us at info@pinbust.in/pinbustau@gmail.com for any grievance or clarification regarding this Privacy Policy.